BOOKING POLICY - TERMS & CONDITIONS
DEPOSIT REQUIRED TO CONFIRM YOUR APPOINTMENT
APPOINTMENT DEPOSITS:
Non-refundable Deposits apply to all Hair Extension Appointments:
New Sets 50% Deposit
Refittings $100 Deposit
A non-refundable deposit is required for all Hair Extension appointments including Installations, refitting, removing and at the time of scheduling to confirm and hold your appointment. Your deposit will be applied to your balance due at the end of your hair extension installation or maintenance appointment.
Strictly no refunds or exchange for custom made hair extensions.
CANCELLATION POLICY
We ask for at least 48 hours notice, as a courtesy, if you will need to cancel or reschedule your appointment. We are more than happy to reschedule your appointment and apply your deposit towards a future hair extension appointment if you give at least 48 hours notice. This includes Installation and Maintenance of Hair Extensions.
We understand that unplanned circumstances can occur and you may need to cancel or reschedule your appointment. If you reschedule or cancel your appointment less than 48 hours prior to your appointment time your deposit is non-refundable and a new deposit will be required to book any future appointment.
We kindly ask all clients to attend to their appointments on time, being late to an appointment more than 10 minutes, the appointment will be cancelled and deposit will be forfeited.
returns
Due to the nature of our human hair extensions refunds and exchanges are prohibited. Deposits on courses, hair extensions are also non refundable. Customised orders cannot be returned or exchanged under any circumstances.